Refund Exchange Policy

1. **Refunds:**

   - We offer refunds on items within 30 days of delivery.

   - To be eligible for a refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

   - Refunds will be processed within 7 days upon receipt and inspection of the returned item.

   - Shipping costs are non-refundable, and the customer is responsible for return shipping expenses unless the return is due to an error on our part.

2. **Exchanges:**

   - We accept exchanges on items within 30 days of delivery.

   - To be eligible for an exchange, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

   - Customers are responsible for return shipping expenses for exchanges unless the exchange is due to an error on our part.

3. **Exceptions:**

   - Certain items, such as personalized or customized products, perishable goods, and gift cards, are not eligible for refunds or exchanges unless they are defective or damaged upon receipt.

4. **How to Initiate a Refund/Exchange:**

   - To initiate a refund or exchange, please contact our customer service team at Vitalpackinc.bw@gmail.com with your order number and details of the issue. We will guide you through the process.